Digital Identities:
Design and Uses

A project of the Centre for Internet and Society, India
supported by Omidyar Network

Picking ‘Wholes’
Thinking in Systems Workshop

May 29, 2019
Event Report

Written by Saumyaa Naidu

We invited Dinesh Korjan to our Delhi office on May 27-28, 2019 to conduct a workshop about using systems thinking in design. The workshop was a step towards devising a rigourous and multidisciplinary methodology to study digital identity ecosystems globally.

Systems Thinking Workshop Systems Thinking Workshop

Systems Thinking Workshop
Working on mapping exercises about Digital ID (top)
Detail from systems map about air quality in Delhi (bottom)

The masterclass was aimed at learning to address complex problems using systems thinking approach. It involved experiential and collaborative learning through discussions, and doing and making activities. The workshop began with identifying different actors, processes, institutions, and other entities involved in a complex problem. The method of role-playing was introduced to learn to detail out and map the problem. Concepts such as synergy/ emergence, relationships, and flows were introduced through examples and case studies. These concepts were applied while mapping complex problems to find insights such as patterns, purposes, feedback loops, and finally a leverage. The workshop also introduced the idea of ephemeralization. Participants were prompted to find solutions that require least input but have greatest impact.

Dinesh Korjan is a proponent of the strategic use of design for the larger good. He is a product designer and co-founder of Studio Korjan in Ahmedabad. He complements his practice with active engagement in academics and teaches at many leading design schools including NID, Ahmedabad, Indian Institute of Technology (IIT), Gandhinagar, Srishti School of Art Design & Technology, Bangalore, and CEPT University, Ahmedabad.


This website presents research undertaken by the Centre for Internet and Society, India on appropriate design choices for digital identity frameworks, and their implications for both the sustainable development agenda as well for civil, social and economic rights. This research is supported by a grant from Omidyar Network India.

CIS is a non-profit organisation that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. Through its diverse initiatives, CIS explores, intervenes in, and advances contemporary discourse and regulatory practices around internet, technology, and society in India, and elsewhere.